Points of Culture

Leadership:

You will be a Leader in all that you do.  Stepping up and guiding and leading your clients to their outcomes.

Excellence

You will always strive for Excellence.  Average is not an option.  You will look for ways to do more with less and stay on a path of constant and never ending improvement and innovation.

Attitude:

You will always come from a positive attitude and outlook toward your work, your clients, colleagues and all that you do.

Nurture:

You will be committed to nurturing yourself and your clients.  Continuing to encourage them to grow, develop, thrive and be successful.  Each small achievement is a small step towards the bigger goal.  You will celebrate client successes and capabilities for future growth. 

Commitment: 

You will be committed to the Vision, Mission, Goals, Philosophy & Success of Lean Capabilities International, its current and future team, and its clients at all times. 

Accountability:

You will be accountable, responsible and take ownership for your actions and outcomes and accept that nobody else is responsible for your status in this world.

Proactive:

You will always be proactive in all that you do.

Action:

You will always take massive Action, and not rely on others to make your business successful.

Balance:

You will constantly strive to achieve and maintain a healthy life balance remembering that life balance is not just about time management.

Integrity:

You will always speak the truth. What you promise is what you deliver.   You will only ever make agreements you are willing and intend to keep. 

You will communicate any potential broken agreements at the first opportunity and clear up all broken agreements immediately.

Listening:

You will always use active listening, specific and powerful questioning, and open-mindedness as your communication tools of trade. Avoiding using or listening to profanity, sarcasm or gossip.

You will acknowledge what is being said as true for the speaker at the moment.

You will take responsibility for responses to your communication.

Interactions:

You will always speak positively of your team members, Lean Franchisees, Master Franchisees, clients and Lean Capabilities International in both public and private.

You will speak with good purpose using empowering and positive conversation.
You will always attend to the client and the client’s agenda and not to your agenda for the client.

You will help clients to discover for themselves the new thoughts, beliefs, perceptions etc. that strengthen their ability to take action and achieve what is important to them

Transformation:

You will always work towards Lean Transformation “Two steps forward and One Step backwards is better than No steps forward at all”

Initiative:

You will always be driven by your own initiative

Education:

You will always be striving to learn, grow and master so you can help your fellow team members and clients learn, grow and master too.
You will act as an educator to allow your clients to make their own intelligent decisions about their future.

You will impart practical, useable knowledge rather than just theory.

You will always be willing to learn from your mistakes

Systems:

You will always look to the system for a solution. If a problem arises you will look for a system correction before you look for a people correction.  You will follow the system exactly until a new system is introduced.

You will suggest system improvements at your first opportunity.